RPS Sweden - FAQ

Can't find the answer you're looking for? Here we have collected the most frequently asked questions about 3D printing at RPS - from file formats and material selection to tolerances, delivery times and delivery.

I don't have a 3D file, can you still help me?

Yes, we do. We offer CAD design as a service to create a 3D model from scratch, based on a photo, drawing or physical part that you send to us. Price: 1 000 SEK/hour incl. VAT. Minimum charge is 3 hours.

How long is your delivery time?

Usually between 1-5 working days for production. Then the orders are sent by post, which usually takes 1-3 working days to arrive.

We normally start production of orders without undue delay, often on the same or the next working day. However, this is never a guarantee, as machine capacity, order content and ongoing production affect the start time.

Can I get faster delivery?

For customers who want guaranteed priority, we offer an urgent production add-on. In such an add-on, ongoing production is paused if necessary and the current order is placed first in the queue. This means a guarantee that production will start within the agreed timeframe.

Additional levels:

• Production guaranteed within 4 working days: +25% on order value
• Production guaranteed within 2 working days: +50% on order value
• Production guaranteed within 24 hours: +100% on order value

Urgent production additions must be explicitly agreed at order placement and confirmed in both
quote and order confirmation.

What file format does your price calculation certificate accept?

You can upload stl, stp, step, obj, igs or iges formats in our price calculation certificate to get a printing cost.

Can we sign a non-disclosure agreement (NDA) before the project starts?

Yes, we are happy to sign a mutual non-disclosure agreement before exchanging information. You can either send us your own NDA proposal, or we can use our template. Please contact us with information on which option you prefer, and we will make sure to draw it up before the project starts.

What file formats can we send you for advice?

We accept files in stl, stp, step, 3mf, obj, igs or iges format. If you have any other format, please contact us and we will try to help.

Can I send in a broken or old part for you to copy?

Yes, absolutely. Feel free to send a lot if possible, and we can make an exact copy. Everything will be returned to you after production.

What 3D printing methods do you offer?

We currently offer FDM printing and SLA printing. Contact us for SLA printouts.

What is the maximum size of an FDM 3D print?

Our FDM 3D printers handle up to 350 × 320 × 325 mm. Larger models can be split and assembled.

What is the maximum size of an SLA 3D print?

Our SLA 3D printers handle up to 350 × 200 × 350 mm. Larger models can be split and assembled.

How does the ordering process of 3D unprinted parts work?

• If you have a 3D file you can easily upload it in our price calculation tool, get a price, add it to your cart and pay at checkout like any other online shop!
• If you need help creating a 3D file you can contact us via our questionnaire and describe what you want help with.
• If you are ordering in bulk as a business we recommend that you read more about company orders with us.

What if my model is not printable?

If we decide that your model is not suitable for 3D printing, we will contact you by email before production. You can then choose between:

• Make changes to the file to make it printable
• Cancel your order and get a refund
• Get a value code for the corresponding amount

Can you print detailed models?

We can print very detailed models, with extremely fine detail with our SLA machines. We will contact you after ordering if your details are too limited for our FDM printers.

Why don't I get a price quote in your price calculation tool?

In all likelihood, the uploaded file is too large, too small, corrupt or not in millimeters or inches.

What is the minimum order value for a 3D print?

The minimum order value for a 3D print is 500 SEK including VAT. A difference is added to reach 500 SEK if your order value is below 500 SEK.

Do you offer advice on 3D modeling

Absolutely! We are happy to advise on the 3D design of models to be printed. The easiest way is to have a digital meeting via teams, at no extra cost.

Do you offer pick-up at your premises?

No, at present we are only able to send orders by post.

Do you use support materials for printing?

We always add support material if needed to print your model. We optimize this completely to get the best possible quality of your model. We also remove the support material before your order is sent to you!

Do I need to rotate my model in your pricing tool?

The rotation of the model does not matter at all as the tool only counts how many grams of material the model contains based on your choices. We rotate the model in the way needed to get the best print possible!

Why is there only one model in the price calculation tool?

You can only upload one file at a time in our price calculation tool. Once you have received a price in the last step, you can add the model to the shopping cart and then do the same with the next file.

Will it be cheaper with more models?

Yes, we offer quantity discounts if several of the same part are to be produced. Please contact us to see if you qualify for a quantity discount.

Will it be cheaper if my model weighs more?

Yes! The price calculation tool takes into account the final weight of your part. You can see discounted prices below. ATTENTION! This only applies per model.

• >100g: 20% discounted printing price
• >200g: 30% discounted printing price
• >400g: 35% discounted print price
• >600g: 40% discounted print price
• >800g: 50% discounted print price